Hi, I'm Jeffrey
Designing
products & Framing
birds.
Happy Clients
Beautiful words from clients I've worked
Trusted by
+
innovators worldwide
Framed Work
A snippet into my projects
Work Experience
My Learning Opportunities (AKA) My work Experiences
Senior Product Designer, The Reward Store
Aug 2024 – Present
Led the design and delivery of 20+ features across loyalty, travel, rewards, and engagement.
Built scalable design systems and AI-powered workflows to improve product quality and delivery speed.
Partnered with engineering, leadership, and vendors to launch end-to-end product experiences.
Shaped product strategy through user research, discovery, and cross-functional collaboration.
User Researcher, IBM
Jan 2023 – Apr 2024
Validated product-market fit through early-stage user research with cross-functional teams.
Led research workshops to improve survey-driven decision making.
Aligned business, user, and technical requirements across design, product, and engineering.
Conducted usability testing and task analysis to uncover user pain points.
Customer Service Associate, Amazon
Aug 2020 – Mar 2021
Identified and resolved customer issues to improve overall experience, satisfaction, and loyalty.
Bengaluru, India · jeffrey1998129@gmail.com